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Policies 2018-06-20T20:25:31+00:00

Policies

In consideration of creating a safe, memorable and sustainable escape for all our current and future guests and visitors, we have developed the following policies and guidelines.  We sincerely hope you will agree and adhere to the following:

$100.00 Deposit is required to hold your reservation with balance due 14 days  before arrival.  We do require an earlier payment for balances due around holiday times.  We cannot confirm a reservation until deposit is received. See cancellation policy below for further details.

All rates are for single/double occupancy. A 6% Texas state and local hotel tax will be added to the rates quoted.  Each additional guest beyond 2 will be charged $25.00 per person per night. ** THE EXCEPTION IS THE ROCKY TOP CABIN. THE RATE QUOTED THERE IS FOR 4 PEOPLE. ANY ADDITIONAL GUESTS WILL INCUR ADDITIONAL CHARGE AS QUOTED ABOVE.

Check-in time is anytime after 3:00 pm.  After dark check-in’s please give advance notice. Check-out time is anytime before 11:00 am.  We will be as flexible as our reservations allow for an early arrival or a late check out.

Is permitted outside only. This includes e-cigarette and vapor units. Please dispose of your cigarette trash properly.  Cigarette and Cigar butts can certainly start a fire.  PLEASE BE SURE THE BUTT IS OUT COMPLETELY AND DISPOSED OF PROPERLY.  We do not wish to confuse our native wildlife inhabitants into thinking they might have been left a DIFFERENT treat or upset Smoky the Bear!

Pets allowed in specific cabins only. Additional $39.00 charge per stay per pet. Prior approval required, so PLEASE contact us. We request they be kennel-comfortable while in the cabin, and on a leash when outside on the property. Please contact us about your 4-legged travel companions! We will provide treats for them as well!

Begin at 10 PM in respect of all neighbors, this is strictly enforced by property owners/managers. We ask that you please be respectful of other guests and mindful of your noise level. The sounds made by everyone in this beautiful canyon are carried and sometimes amplified.  For this reason, we will not tolerate any disruption to the peace and serenity our guests come here to enjoy. Our desire is to encourage, not prevent close visits of the native inhabitants (deer, birds, fox, turkeys, etc.) near our cabins.
  • Please observe quiet hour policy
  • Please shower to remove lotions/oils, and make-up prior to getting into the tub
  • Never add salts, bubble bath or oils to the tub.  This results in the tub needing to be drained and cleaned.
  • Please make sure the lid is closed and straps secured when leaving hot tub.  Leaves and debris blow in and can clog and damage the jets.
  • Breaking any of the above rules will result in an additional $75.00 cleaning fee added to your bill. Please enjoy the hot tub, these are simple rules and we do not want to punish you and charge you more money!
We have a large communal fire pit and a couple other smaller fire pits located on the property for our guests to enjoy. We also supply firewood for your enjoyment. PLEASE CHECK WITH MANAGEMENT BEFORE STARTING ANY FIRES ON THE PROPERTY. FIRES ARE PROHIBITED ANYWHERE OTHER THAN IN THE FIRE PITS AND THE BBQ EQUIPMENT AT EACH CABIN.  Our property has too much fuel for a fire to take advantage of to risk allowing fires ANYWHERE other than as specified.

We take pride on being an environmentally friendly guest house property. Guests are encouraged to participate in our green policies by re-using their towels for the duration of their stay and conserving water. The Walnut Canyon Cabins are cleaned before new guests arrive, but we do not provide room service or cleaning during your stay. However, for guests staying more than three days, we are happy to supply fresh linens and schedule a cleaning upon request.

In each cabin there is a recycling can under the sink, please deposit your aluminum, plastic and glass recycling into that can and we will separate and take to the recycling center. Keeping our natural resources strong is important to us!

While accidents do happen, registered guests will be held financially responsible for all damages to the property or missing items discovered during their stay and/or immediately upon departure.

If canceled within 14 days of arrival your $100.00 deposit will be forfeited. If canceled more than 14 days in advance, you will be refunded 50% any funds already paid minus processing fees of 10%. We would prefer to work with you to re-schedule your stay at a future date.

21 day advanced notice of cancellation is required on holidays

We respect and are committed to protecting your privacy. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card, number, name, and address, so that it cannot be read over the internet.

Here is the extra fine print… Walnut Canyon Cabins (WCC) accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. WCC will not be responsible for the loss or damage of any property left in any cabin other than as required under Texas law. WCC will not be liable for any indirect, consequential loss or pure economic loss (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the Contract. Nothing contained in these terms and conditions may be read or construed as excluding any liability for death or personal injury caused by WCC’s negligence or liability for fraud or fraudulent misrepresentation. These terms and conditions will be governed by and construed in accordance with the laws of the state of Texas, without regard to conflict-of-laws principles.

Walnut Canyon Cabin reserves the right to refuse booking anytime.